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The Affordable Connectivity Program (ACP) helps families connect to the Internet from home by providing a monthly benefit to help pay for an internet service plan. The ACP is a long-term $14.2 billion program of the Federal Communications Commission (FCC), funded by the Infrastructure Investment and Jobs Act. The ACP began December 31, 2021, replacing the Emergency Broadband Benefit (EBB) (a temporary program tied to the pandemic).
This benefit is a use it or lose it program. You must use it at least once every 30 days to maintain your service. If you don’t, you will get a 15-day notice us to use it or it will get turned off and you will need to reapply for the ACP.
Yes, after you sign up for a new Thrive mobile device, your Thrive Guide can help you port your number from your old carrier. Before starting the process, you will need your account number and password from your previous carrier.
Yes, our Thrive Guides are ready to help. Call this number (615) 695-9159 to connect with a Thrive Guide who can help you through the process.
A member of a household only has to meet one of the criteria, such as income at 200% of the federal poverty level, or at least one member of the household participates in a government assistance program, such as Medicaid or SNAP, or through a dependent who is on free and reduced lunch or who attends a school that participates in the Community Eligibility Provision.

Application for the ACP benefit is included right in the Thrive signup flow. The process can take as little as 5 minutes. If you want to connect with a human during the process, our Thrive Guides are available via chat or phone (615) 695-9159.
No, the ACP benefit can only be applied to one broadband service.
The Affordable Connectivity Program is limited to one monthly service discount and a one-time connected device discount per eligible household.
The ACP will continue until funds run out. There are currently enough funds to support the program for an estimated five years from when the program began in December 2021 (this estimate is prior to the add of additional funding). The ACP is therefore considered a long-term benefit.